FAQ

Expert Staff

Our Veterinarians are highly trained and experienced in various aspects of pet health

Expert Staff

We utilize the latest technology for precise diagnostics and effective treament plans

24/7 Care

24/7 emergency services available for your own peace of mind and reassurance

Compassionate

Our veterinarians are highly compassion and truly care about each and every animal

Expert Staff

Our Veterinarians are highly trained and experienced in various aspects of pet health

Expert Staff

We utilize the latest technology for precise diagnostics and effective treament plans

24/7 Care

24/7 emergency services available for your own peace of mind and reassurance

Compassionate

Our veterinarians are highly compassion and truly care about each and every animal

What Happens If I Come Across Injured Wildlife?

If you find injured wildlife, we recommend phoning Bonorong Wildlife Rescue (available 24/7) immediately for guidance. Only if it is safe to do so, use a large blanket or towel to wrap the animal and place it into a well-ventilated box or container. Then proceed to your nearest open veterinary clinic. Do not feed or offer water to the animal. If you find a live joey inside, please call Bonorong for advice on how to transport this animal safely.

Contact the following services immediately:

Bonorong Wildlife Rescue (24/7) – 📞 0447 264 625

Does Mowbray Vet Clinic Offer Medical Insurance?

While Mowbray Vet Clinic does not directly offer pet insurance, we highly recommend considering it for your pet’s long-term health and financial protection. We are happy to assist with completing claim forms and providing medical history when required.

Please go to the GAP only website www.gaponly.com.au to learn more about the different types of coverage.

Please speak with our team if you’d like help understanding what kind of cover might suit your pet.

Do You Have Specialists Onsite For Complex Medical Issues?

Our clinic has experienced general veterinarians capable of handling a wide range of medical concerns. For more complex or specialist cases (e.g. orthopaedic surgery, oncology, ophthalmology), we work closely with a network of trusted veterinary specialists and can arrange referrals as needed. Our priority is to ensure your pet receives the best care, whether in-clinic or via a specialist.

I Have Found A Stray Animal. What Do I Do?

If you find a stray dog or cat, your first point of contact should be your local council or the Launceston Dogs Home

Here’s what we do when you bring in a stray:

Check for a microchip – We scan the animal to identify ownership.
Assess their health – We provide basic medical care if needed.
Contact the registered owner – if a chip is found.
If unclaimed, we may refer the animal to the appropriate animal shelter or council pound, depending on the area.

We always act in the best interest of the animal and will help ensure it’s safe and cared for.

What Payment Options Do You Offer?

We aim to make payments simple and accessible. At Mowbray Vet Clinic, we accept:

EFTPOS & Credit Cards – Visa, Mastercard
Cash
Afterpay (subject to approval)
VetPay – A third-party service that allows you to pay in instalments. Pre-approval is recommended.
GapOnly – If your insurance provider supports this, you only pay the difference between the vet bill and your insurance payout at the time of treatment.
ZipPay – (subject to approval)
RSPCA Centrepay – Please speak to reception at the time of booking.
NILS Loan– contact NILS directly

Please speak to our reception team about any financial concerns before treatment so we can discuss available options.

What Happens After Clinic Hours In An Emergency?

You can call us at our regular number from Monday to Thursday — You will be directed to our Triage service who will consult with our on-call Veterinarian.

In case of an emergency from Friday evening to Monday morning, please contact the Animal Emergency Hospital Launceston on Weekends and Public Holidays. (T: 03 6310 8499)